Terms of sale.
Short and plain.
Who we are
Encore is made by Hellebuyck Adventures CommV. Company number: 1013.000.001. VAT number: BE 1013.000.001. E-mail: support@encoremonitor.com.
Who you buy from
Encore is sold through Stripe (with its Link service) as merchant of record. Stripe takes the payment, charges the right VAT for your country and sends your receipt, and its name appears on your statement. Stripe’s own terms apply to the payment. We supply Encore itself and the support for it.
What you buy
A license for Encore, for your own Macs and every iMac you own, with every update for as long as we offer Encore. It is yours for personal or work use and may not be resold. No subscription and no account. Prices include VAT where it applies and are shown before you pay.
What you need
Encore runs on a Mac with macOS 14 or later, and Encore Receiver on an Intel iMac from Late 2009 to 2020 (2007 to Early 2009 with Encore Receiver Legacy). Check your iMac on the compatibility page before you buy.
Use a cable to use your iMac as a monitor, with at least 400 Mbps between your Mac and the iMac. Encore also works over Wi‑Fi, but the picture is always lower quality, especially if you’re not on 5 GHz. The keyboard and mouse only work over a cable. Using the iMac’s camera and microphone is coming soon. Find the right cable.
Delivery
Your license key appears right after payment and is sent to the e-mail address you used at checkout. You paste it into Encore on your Mac, in Settings, then License.
The 14-day right of withdrawal
In the EU you normally have 14 days to withdraw from an online purchase. Encore is digital content that we deliver immediately, so at checkout we ask for your express consent to deliver right away and for your acknowledgement that you lose this right as a result. We confirm both in the e-mail with your key. If you would rather not give this consent, do not complete the purchase.
Refund if you change your mind
Even though the right of withdrawal has ended, you can ask for a refund of 50% of what you paid within 30 days of buying, once per order. A refund ends your license. Write to support@encoremonitor.com. Stripe, as the seller, can also decide on a refund itself under its own rules.
If Encore is faulty
Encore must work as described here and on this site. The legal guarantee for digital content applies for two years after your purchase. If Encore does not conform, we will fix it free of charge. If that is not possible or does not happen within a reasonable time, you can ask for a lower price or, unless the problem is minor, your money back in full. The 50% limit above does not apply to this.
The public beta
During the public beta Encore is free, and in return we ask you to report the problems you run into. When the beta ends, the app tells you, and you have 3 days to buy Encore to keep using it.
Liability
We work hard to keep Encore reliable. As far as the law allows, our liability is limited to the amount you paid. This does not limit liability for intent, gross negligence, death or injury, or any right the law does not allow us to limit.
Law and disputes
Belgian law applies, without taking away the mandatory protections of the country you live in. If we cannot solve a complaint together, you can go to the Belgian Consumer Mediation Service or to the competent court.
Contact
Write to support@encoremonitor.com.