We strongly recommend a cable for the best performance. Encore needs at least 400 Mbps between your Mac and the iMac.Best over a cable, 400 Mbps or more. Find your cable →

Report a problem. Every report gets read.

Our AI agents pick up every report and help us find the cause and fix it as fast as we can. So reporting your own problem really helps you: it’s the quickest way to get it solved.

The more detail you give, the faster it gets fixed.